Refund policy

Refund & Return Policy

Last updated: 19 August 2026

1. Your right to cancel (14 days) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days starting the day after you receive the goods. To cancel, email info@nourue.com with your order number. After cancelling, you must return the goods within 14 days.

2. Refunds We will refund you within 14 days of receiving the goods back (or your proof that you have returned them). Refunds are made to your original payment method and include standard delivery costs paid on the original order (we do not refund the extra cost of any premium delivery option you chose).

3. Condition of returned goods Goods should be returned in their original condition. For hygiene reasons, sealed personal-care items are non-returnable once unsealed, unless they are faulty.

4. Return postage For change-of-mind returns, you are responsible for return postage. If the item is faulty, damaged, or incorrect, we cover the cost of return.

5. Faulty, damaged, or incorrect items Under the Consumer Rights Act 2015, if your item is faulty you have the right to reject it within 30 days for a full refund. If your order arrives damaged, faulty, or incorrect, email info@nourue.com within a reasonable time with photos and we will arrange a free replacement or full refund.

6. Cancelling before dispatch If your order has not yet been dispatched, contact us and we will cancel it for a full refund.

7. Contact NOURUE LTD — info@nourue.com.